ActionConnect
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Features

One platform for support and the work behind it

ActionConnect pairs a complete helpdesk with work-management capabilities — boards, sprints, and timelines — over one flexible data model, so higher-ed teams can support students and run their work without bolting on a separate helpdesk.

Platform highlights

The capabilities higher-ed teams reach for most — from SLA-backed tickets to boards, sprints, automations, and a branded portal.

Helpdesk that keeps SLAs

Tickets with assignment, configurable statuses and priorities, threaded comments, attachments, and business-hours-aware SLA timers for first response and resolution. Email-to-ticket turns inbound mail into threaded conversations automatically.

Flexible items and custom fields

Model work your way with configurable column types — status, person, date, timeline, number, formula, dropdown, files, rating, and dependency. Fields are scoped to your institution and fully configurable.

Multiple views, one dataset

Switch the same project between List, Board (Kanban), Timeline/Gantt, Calendar, Table, and Workload views. Views are saved configurations — filters, sort, and grouping — not duplicated data.

Agile delivery for project teams

Epics to stories to subtasks, a groomed backlog, sprints with goals and start/end dates, story-point estimation, plus velocity and burndown charts to keep delivery honest — without bolting on a separate work tracker.

No-code automation engine

Build trigger → condition → action rules across both tickets and items: routing, assignment, escalations, and status changes. Start from a template library and run rules safely in the background.

Dashboards and goals

Aggregate across projects with number, chart, timeline, workload, and table widgets. Tie work to Goals/OKRs with status roll-up, and group projects into Portfolios for executive visibility.

Student and applicant portal + KB

Give students and applicants a branded, magic-link portal to submit and track tickets and read your published knowledge base — on your workspace subdomain or your own custom domain.

Forms, time tracking, and My Work

Capture intake with branching forms that create items or tickets, track time with manual entries or a start/stop timer, and let every teammate see everything assigned to them in one My Work view.

Helpdesk

  • Tickets with assignment, status, and priority (configurable per institution)
  • Threaded comments and file attachments
  • Business-hours-aware SLA timers (first response + resolution)
  • Canned responses for fast, consistent replies
  • Email-to-ticket: inbound mail threaded into conversations
  • Student and applicant portal with a knowledge base

Work management

  • Flexible items with configurable custom column types
  • List, Board, Timeline/Gantt, Calendar, Table, and Workload views
  • Agile: epics → stories → subtasks, backlog, sprints, story points
  • Velocity and burndown charts
  • Dependencies (blocks / blocked-by), milestones, and due dates
  • Goals/OKRs with status roll-up and cross-project Portfolios
  • Dashboards with number, chart, timeline, workload, and table widgets
  • Saved filters with a JQL-style query syntax for power users

Shared platform

  • Users, teams, and role-based permissions
  • No-code automation engine for tickets and items
  • Forms / work intake with branching logic
  • Time tracking with manual entries and a start/stop timer
  • "My Work" — everything assigned to you, across projects
  • In-app + email notifications with per-user preferences
  • Search scoped to your institution and a full audit log
  • Project and board templates for fast setup

See it with your own teams

Start a 90-day institutional pilot in your own isolated workspace, or book a walkthrough with our team.

Request a pilot Book a demo