Helpdesk + Work Management for Higher Ed
ActionConnect gives admissions, IT, enrollment, and student-services teams a business-hours-aware helpdesk and a flexible work-management suite in one place. Triage tickets, run projects across Board, Timeline, and Table views, plan sprints, automate the busywork, and report it all from shared dashboards. Built for teams that run on Slate.
One dataset, every view your team needs:
Everything in one platform
ActionConnect brings your helpdesk and the work that resolves student, applicant, and staff requests into a single, isolated workspace for your institution.
Tickets with assignment, configurable statuses and priorities, threaded comments, attachments, and business-hours-aware SLA timers for first response and resolution. Email-to-ticket turns inbound mail into threaded conversations automatically.
Model work your way with configurable column types — status, person, date, timeline, number, formula, dropdown, files, rating, and dependency. Fields are scoped to your institution and fully configurable.
Switch the same project between List, Board (Kanban), Timeline/Gantt, Calendar, Table, and Workload views. Views are saved configurations — filters, sort, and grouping — not duplicated data.
Epics to stories to subtasks, a groomed backlog, sprints with goals and start/end dates, story-point estimation, plus velocity and burndown charts to keep delivery honest — without bolting on a separate work tracker.
Build trigger → condition → action rules across both tickets and items: routing, assignment, escalations, and status changes. Start from a template library and run rules safely in the background.
Aggregate across projects with number, chart, timeline, workload, and table widgets. Tie work to Goals/OKRs with status roll-up, and group projects into Portfolios for executive visibility.
Built for higher ed
ActionConnect is built for the offices that keep a college running — admissions, IT, the registrar, financial aid, and student services. It fits alongside the Slate-driven workflows your enrollment teams already run, giving every team one place to support people and track the work behind them.
Field applicant and family questions in a shared inbox with SLAs, then track application-cycle projects and to-dos on boards and timelines — alongside the Slate workflows your team already runs.
Run a real service desk: ticket queues, email-to-ticket, canned responses, and SLA timers, with a no-code automation engine to route and escalate work across the institution.
Give students a branded, magic-link portal to submit and track requests and read your knowledge base, while staff manage cases and process work in views that fit each team.
Run on Slate? ActionConnect is designed for teams that do. It complements your Slate-driven admissions and enrollment workflows by handling the support requests and operational work that surround them — no rip-and-replace.
Security
Higher-education teams handle sensitive student information, so we built ActionConnect with student-data privacy in mind. Here's how we protect your data today — and what we're working toward.
Every institution gets its own dedicated database, storage, and routing. Separation between workspaces is structural, not a permission setting that can be misconfigured.
Connect your identity provider with SSO, and keep staff accounts in sync with Microsoft Entra directory sync, so access follows your existing on/off-boarding process.
A full audit log records key actions across your workspace, giving administrators a record of who did what and when.
We collect only the data needed to run your workspace, avoid unnecessary tracking, and design data handling with student-data privacy in mind.
Start a 90-day institutional pilot in your own isolated workspace. No credit card required.